Erase.com Mugshot Removal: Reviews, Alternatives and What to Check Before You Pay
Erase.com sells mugshot removal on a “pay only for results” basis with no published prices, no refund policy on its public pages, and no written definition of what a “result” is. Its Trustpilot profile sits at 3.9 out of 5 from 26 reviews, with one in five reviewers giving one star and the company not replying to any of them. None of that means Erase.com cannot remove a mugshot; its sister brand’s guarantee page shows the company does refund a failed removal in some circumstances. It does mean that the questions a buyer should ask before signing are different from the ones the sales page answers. This guide lays out what Erase.com verifiably offers, what its reviewers report, what the contract terms you can and cannot see say, how the main alternatives compare, and a checklist to run against any mugshot removal vendor, including us.
Key takeaways
- Erase.com is Erase Technologies, LLC, the 2021 rebrand of Guaranteed Removals, with offices in Miami and Burlington, Ontario. Its public pages promise “pay only when results are delivered” but publish no prices, no refund terms, and no definition of success; the site terms say orders “are final.”
- The negative reviews cluster on four themes: per-link fees that reviewers put around $1,000, new charges when a removed link came back, accounts sent to collections, and contracts that bar the client from acting on their own. These are reviewers’ reports, not findings.
- EraseMugshots.com is a different company on the public record (Sarasota, Florida, different named principals), despite the similar name. Do not read its reviews or guarantees as Erase.com’s, or the reverse.
- Only two mugshot vendors we checked publish a money-back guarantee in plain words, and only one of the agencies publishes any price. Most, including Erase.com and ReputationDefender, quote privately after a call.
- Whoever you hire, get five things in writing before paying: the URL list, the definition of “removed,” what happens to a URL that cannot be removed, what a resurfaced copy costs, and the refund.
What Erase.com is
Erase.com is the consumer brand of Erase Technologies, LLC. Its history is more recent than the “since 2009” line on its homepage suggests. A July 2021 press release from David Centner Enterprises announced the acquisition of Guaranteed Removals, “founded in 2014” in Burlington, Ontario, in a deal that closed on January 1, 2021, after which the company was “renamed and rebranded as Erase.com,” Alexander Kurian was named CEO and headquarters moved to Miami. The BBB lists the Miami entity as started December 28, 2020, with “Guaranteed Removals” as an alternate name. Guaranteedremovals.com still operates as a separate site and calls Erase.com its “sister brand”; its guarantee page says the guarantee is held “through our parent Erase Technologies, LLC, by David Centner Enterprises.” We could not reconcile the “since 2009” claim with the 2014 founding date in the acquisition release; both are the company’s own statements.
Verified on erase.com today: 65+ staff, Inc. 5000 (2025), a BBB A+ rating (not accredited, zero complaints on file), and services covering reputation management, content removal (search results, news, court records, mugshots, gripe sites, personal information) and review removal for Google, Indeed and Glassdoor.
What the mugshot page promises
The mugshot removal page carries a “Only pay for results” badge with no text under it and a four-stage process: Audit, Remove, Suppress (“build stronger assets to push them off page one”) and Monitor. The FAQ says “We do not charge upfront fees for mugshot removal,” “You only pay when the agreed mugshot result is successfully removed,” “Not every mugshot can be removed from every site,” and “If direct removal is not possible, the next option is usually search suppression or de-indexing.” Timelines are “a few days” for some mugshots and weeks or longer for others. The stats block claims 100,000+ clients since 2009, 200,000+ links and reviews removed across 2,000+ platforms, “99% cleared from page one” and “59% off page one in 3 months or less.” The page does not define any of these metrics, does not say whether suppression work is billed when removal fails, and does not mention a refund.
- No upfront fee; payment “when the agreed mugshot result is successfully removed”
- Free initial assessment
- Audit, Remove, Suppress, Monitor process; suppression is the stated fallback when removal is not possible
- No prices anywhere on the site
- No refund or money-back wording on the mugshot page or the site terms
- Site terms: all orders “are final”; disputes go to Florida courts
- Roughly $1,000 per link, with a $3,000 quote for two new links (Trustpilot, June 2025)
- Removed links came back and new fees were charged; account sent to collections (same review)
- Contract gave the company exclusive control and barred the client from acting independently; updates every two weeks only (Trustpilot, March 2026)
- “Paid a lot for almost no removals” (Trustpilot, September 2025)
- Two BBB customer reviews describing billing as fraudulent, with zero formal complaints filed
The terms you can and cannot see
Erase.com’s public Terms and Conditions (updated May 2026) are website terms, not the service contract. They contain no fee schedule, no refund policy, no definition of success, nothing on suppression billing, auto-renewal, cancellation, late fees or collections, and no arbitration clause. Two clauses matter to a buyer anyway. The purchase clause says all orders and transactions agreed “with written or verbal communication with the Company” are “final.” The jurisdiction clause requires disputes to be resolved in Florida courts, in one place naming Charlotte County and in another applying New York law, an inconsistency the company has not fixed.
Everything that decides what you pay lives in the per-client contract or statement of work, which is not public. The sister brand’s guarantee page is the closest public statement of how the group handles failure: Guaranteed Removals says a URL that returns is re-removed free, a second failure on the same URL gets “a full refund for that removal,” and a new URL or new domain is a new case. If Erase.com’s contract works the same way, a mugshot that is scraped to a different site after removal is a new, billable engagement. Ask before you sign; the reviewer who reported being sent to collections described exactly that scenario.
What the reviews say
| Platform | Rating | Volume | What stands out |
|---|---|---|---|
| Trustpilot, erase.com | 3.9 / 5 | 26 reviews, 21 in the last 12 months | 77% five-star, 19% one-star, nothing in between. Trustpilot flags that the company has not replied to negative reviews and has no recent history of asking for reviews. One-star themes: per-link pricing versus the sales pitch, charges for returning links, collections, restrictive contract, slow or no response. |
| Trustpilot, guaranteedremovals.com (sister brand) | 2.4 / 5 “Poor” | 66 reviews | 26% one-star; themes are months without communication, three-month-plus timelines, “read the fine print,” and reviews reposted after removal. |
| BBB, Erase (Miami) | A+, not accredited | 0 complaints | The two visible customer reviews are negative and describe billing problems. An A+ with zero complaints and negative reviews is consistent with a company that resolves disputes privately or whose customers do not file with the BBB. |
| Google (via Birdeye aggregator) | 4.6 / 5 | 79 reviews | Reported by an aggregator; we could not verify the count on Google directly. |
Two patterns are worth more than the averages. First, the positive reviews praise removal results and responsiveness, which means the service works for a meaningful share of clients. Second, every negative review is about money and terms rather than effort: what “result” meant, what a returning link cost, and what happened when the client stopped paying. That is a contract problem, and contracts are fixable before you sign.
Erase.com and EraseMugshots.com are not the same company
Searches for Erase.com reviews return results for EraseMugshots.com, and it is easy to merge them. On the public record they are separate. EraseMugshots.com’s BBB profile lists a Sarasota, Florida address, a start date of July 2015, and named principals (an owner and a manager) who do not appear on Erase.com’s pages; its press releases name a different founder and give founding years of 2013 and 2015. Its own site claims 250,000+ mugshots removed, a “100% money-back guarantee” tied to a statement of work, free re-removal of content “from the same episode,” and monthly payment options, with no legal entity or address in the footer. No page on either site links the two. The PissedConsumer complaints that circulate about “EraseMugshots” (1.0 from 2 reviews: a resubscription after a cancellation attempt, and a 2018 allegation of intimidation) belong to that company, not to Erase.com. If a vendor’s name is one word away from another’s, check the BBB entity before you trust either’s reviews.
Alternatives to Erase.com for mugshot removal
We compared the companies a buyer is most likely to find on the same two questions Erase.com leaves open: is there a written guarantee, and is there a published price. “Public price” means a figure on the vendor’s own site; third-party reports are excluded.
| Vendor | Type | Mugshot-specific service | Guarantee on its site | Public price | Notes |
|---|---|---|---|---|---|
| Erase.com | Agency (Miami / Burlington) | Yes | “Pay only for results”; no refund wording; “result” undefined | No | Orders “final” per site terms; Florida venue |
| Guaranteed Removals | Agency, Erase.com sister brand | Yes | “Only pay after removal”; same-URL re-removal free; refund if the second removal fails; new URL = new case | No (“we quote each link individually”) | Not an independent alternative |
| NetReputation | Agency (Sarasota) | Yes | None stated | No | Page states an unsealed record cannot be fully removed |
| InternetReputation.com | Agency (Olathe, KS; owned by NetReputation) | Yes | None stated | No | Takedowns, terms-of-service notices, court orders, monitoring |
| ReputationDefender by Norton | Agency (Gen Digital) | No dedicated page found | None stated | No | Sells content suppression and digital security packages |
| RemoveOnlineInformation.com | Agency | Yes | None (“honest outcomes”) | No | Publishes free DIY opt-out guides; not a law firm |
| EraseMugshots.com | Agency (Sarasota; unrelated to Erase.com) | Mugshot-only | “100% money-back guarantee” via statement of work; free re-removal from the same episode | No | No legal entity or address in footer |
| Minc Law | Law firm (Cleveland) | Yes | “Results will vary”; no guarantee | Partly: its guaranteed-removal article cites a starting figure for removals generally | Legal route, court orders, expungement coordination |
| National Security Law Firm | Law firm | Yes | “Guaranteed removal or your money back” | Yes, a flat fee per source with financing | The only vendor with both a plain guarantee and a public price |
| Removify | Agency (Tempe, AZ / Australia) | No mugshot service listed | “If we don’t succeed, you don’t pay” | No | Review and content removal focus |
| Viral Spike Marketing | Agency (New Jersey, nationwide) | Yes | Removed or refunded in full, in writing, per URL; placements publish and index or are refunded | No; fixed written quote after a free assessment | No per-link add-ons; no charge when a copy resurfaces on a site in scope; no phone call required |
Our read. Pricing secrecy is the industry norm, so the absence of a public price is not a red flag on its own. The absence of a refund definition is. Of the agencies above, only Guaranteed Removals, EraseMugshots.com and Viral Spike state in public what happens when a removal fails, and they differ on the detail that bites: what a resurfaced copy costs. If you are comparing Erase.com against anyone, make the comparison on that clause.
What to check before you pay any mugshot removal company
- The URL list. Every page in scope, by address, including Google Images results and scraper copies. “Your mugshot” is not a scope.
- The definition of “removed.” Gone from the source site, or gone from Google? De-indexed, or pushed to page two? Each is a different outcome and should carry a different price and refund.
- What happens to a URL that cannot be removed. If the answer is “we suppress it,” ask whether suppression is billed, how success is measured, and whether you can decline it.
- What a resurfaced copy costs. Same URL, same site, new site: get each case in writing. This is the clause behind most of the collections complaints in this market.
- The refund. “Pay on results” is not a refund. Ask for the sentence that says what you get back, when, and for which URLs.
- Who may act. Some contracts bar you from contacting sites or Google yourself during the engagement. Decide whether you accept that.
- The entity and the venue. The legal name on the contract, the state whose courts hear disputes, and whether you waive a jury or class action.
- The free routes. Google’s exploitative-removal policy, state mugshot statutes and site opt-outs cost nothing. A vendor who does not tell you about them is charging you for them.
Our own mugshot removal service answers each of those eight points on the page, with a state-by-state table of the statutes that may give you a free removal and a step-by-step guide to the routes you can run yourself. See how our mugshot removal service works, the state mugshot law table, and the free step-by-step removal guide. For the wider market, our guide to what drives reputation management costs explains why quotes vary.
Frequently asked questions
Is Erase.com legitimate?
Yes. It is a registered company with offices in Miami and Burlington, an A+ BBB rating with no complaints on file, an Inc. 5000 listing, and positive reviews that describe real removals. The questions buyers raise are about its contract terms and billing, not whether it exists or does the work.
Does Erase.com guarantee mugshot removal?
Its page says you only pay when the agreed result is removed. It does not publish a refund policy, define “agreed result,” or say whether suppression is billed if removal fails. Its sister brand’s public guarantee refunds a removal only after a second attempt on the same URL fails, and treats a new URL as a new case.
How much does Erase.com charge to remove a mugshot?
It does not publish prices. Reviewers and comparison sites report per-link figures around $1,000 and ranges of several hundred to a few thousand dollars per item; those are reports, not the company’s numbers. Ask for the fee per URL, the fee for suppression, and the fee for a resurfaced copy in writing.
Is EraseMugshots.com the same as Erase.com?
Not on the public record. EraseMugshots.com is a Sarasota, Florida company with different named principals, a different founding history and a different phone number, and neither site mentions the other. Treat their reviews separately.
Can I remove a mugshot without paying anyone?
Often, yes. Google removes results from sites that charge for removal under its exploitative-removal policy; several states require publishers to take photos down free on request; most sites have an opt-out that works after expungement. The paid routes matter where those fail, or where the record is a government page or news story that no one can delete and only suppression can address.
What should a mugshot removal contract say?
The URL list, the definition of removed, the treatment of URLs that cannot be removed, the cost of a resurfaced copy, the refund in full sentences, who may act during the engagement, the legal entity and venue, and an acknowledgement of the free routes. If any of the eight is missing, ask for it before paying.
Sources
- Erase.com homepage, About, mugshot removal page and Terms and Conditions: erase.com, About, Mugshot Removal Service, Terms and Conditions
- PR Newswire, “David Centner Enterprises announces acquisition of Guaranteed Removals,” July 26, 2021: prnewswire.com
- Guaranteed Removals guarantee and pricing pages: Our Guarantee, Pricing
- BBB profiles: Erase (Miami), EraseMugshots.com (Sarasota)
- Trustpilot: erase.com, guaranteedremovals.com
- PissedConsumer, EraseMugshots: pissedconsumer.com
- EraseMugshots.com site and press releases: About, Newswire, May 2018
- Alternatives: ReputationDefender, NetReputation, InternetReputation.com, RemoveOnlineInformation.com, Minc Law, National Security Law Firm, Removify
- Mugshots.com extortion case: BleepingComputer, May 2018; plea outcome: Domain Name Wire, May 2025
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