New Jersey review removal
Google, Yelp, Facebook, Trustpilot, Glassdoor and Airbnb reviews that break the platform’s own rules, identified in a written assessment, reported through the official channel with evidence, and removed or refunded in full. For restaurants, contractors, medical and dental practices, law firms, real estate offices and hospitality businesses across New Jersey.
What this service is
Every major review platform publishes rules for what a review may contain and who may write one, and every one of them removes reviews that break those rules. Review removal, done properly, is the work of matching each review to the policy it violates, proving it, and filing through the channel the platform acts on.
In New Jersey the stakes are local and immediate. A restaurant in Hoboken, Montclair or Red Bank lives on its Google and Yelp rating. A contractor in Bergen or Monmouth County loses the estimate before the first call. A dental or medical practice, a law firm or a real estate office in Jersey City, Newark, Princeton or Cherry Hill is judged on the stars next to its name before anyone reads a word, and an Airbnb host at the Shore is judged by the last three reviews.
The service is built for New Jersey business owners facing reviews from people who were never customers, from competitors, from former employees posting as patients or clients, from resolved disputes that were never updated, and from extortion attempts and coordinated attacks.
The route is a written review-by-review assessment first, so you know which reviews have a basis under the platform’s policy before anything is filed or paid for. The reviews we take on are removed or you receive a full refund, with the terms in writing before work starts.
Reviews that violate the platform’s policy: non-customers, conflicts of interest such as competitors and former staff, harassment and hate speech, personal information, off-topic content, spam and duplicates, and reviews tied to extortion or a coordinated campaign, when the evidence supports it.
A real customer’s honest unhappy opinion is allowed on every platform and is protected by federal law. For those reviews we write the owner response that reassures the next reader and build the compliant review program and search presence that put one bad experience in proportion.
Platforms we work on
The report that works on Google is not the one that works on Yelp, and the dispute that works on Airbnb has a window the others do not. Each review is worked on its own platform’s terms.
Google’s Maps content policy states that a review should reflect an actual experience with a business and prohibits fake engagement, content based on a conflict of interest such as current or former employment or industry competitors, harassment, and personal information posted without consent. How to remove Google reviews.
Yelp’s Content Guidelines bar reviews of your own business or employer, of friends’ or relatives’ businesses and of competitors, as well as threats and harassment, private information, promotional content and rants that do not address the consumer experience. How to remove Yelp reviews.
Reviews and recommendations on a business Page fall under Meta’s Community Standards, which govern bullying, harassment, fraud and privacy, and under the Page’s own reporting tools. How to remove Facebook reviews and recommendations.
Trustpilot’s guidelines for reviewers require a recent, genuine experience with the business, define a fake review as one that does not reflect that experience, and allow businesses to flag reviews that violate the guidelines. How to remove Trustpilot reviews.
Employer reviews assessed against Glassdoor’s published community guidelines, flagged with evidence, paired with employer responses and the coverage that answers a coordinated former-employee campaign. How to remove Glassdoor reviews.
Airbnb’s Reviews Policy removes reviews that are not based on a real reservation, that involve extortion, incentives or pressure, or that retaliate against a host for enforcing a policy, through a review dispute. Disagreement with a star rating alone is not grounds. How to remove an Airbnb review.
The rules that apply in New Jersey
On August 14, 2024 the Federal Trade Commission announced a final rule banning fake and AI-generated reviews, paying for positive or negative reviews, undisclosed insider reviews, and suppressing reviews through unfounded legal threats or intimidation, with civil penalties for knowing violators. It is why we never buy, trade or threaten our way to a rating.
The federal Consumer Review Fairness Act makes it illegal to use form contracts that bar or penalize honest reviews. The same guidance confirms businesses may still prohibit or remove reviews that contain confidential information, are libelous, harassing or discriminatory, are unrelated to the business, or are clearly false or misleading.
New Jersey’s Consumer Fraud Act, N.J.S.A. 56:8-2, declares unlawful any deception, fraud, false pretense, false promise or misrepresentation in connection with the sale or advertisement of merchandise, and the Division of Consumer Affairs’ Office of Consumer Protection enforces it. Fake reviews posted for a business are advertising. We keep every client on the right side of that line.
This page is general information, not legal advice. Where a review is defamatory, discloses private medical or financial information or is tied to an extortion demand, we prepare the platform’s legal removal request with your New Jersey attorney.
Who this is for
The platforms are the same everywhere. The evidence, the response and the risk differ by trade, and the assessment is written for yours.
Our process
Evidence first, one filing done right, then the work that outlasts any single review.
We pull every review on the profile, flag the ones that match a policy, and collect the evidence available for each: customer and patient records, timing, reviewer history, duplicate text, links to competitors or former staff.
You get a review-by-review verdict in writing: removable, arguable, or respond, with the policy and evidence behind each call and the guarantee terms for the reviews we take on. Nothing is filed until you have seen it.
Reports go through the platform’s official channel with the right policy cited and the evidence attached. If a report is declined, we use the appeal once, properly, rather than refiling until the platform stops listening.
The reviews that stay get public responses written for the next reader, and a compliant review program brings in the New Jersey customers who never thought to post.
Your pages, profiles and local press coverage are built and strengthened so the review site is one result among many, and the AI answers about your business have better sources to cite.
Results and proof
Review cases are confidential by nature. What we can show publicly is how clients review our own work and the press campaigns that sit behind the search layer.
We were struggling with a few negative reviews online that were hurting our business and costing us leads. They built a strategy to rebuild our brand image the right way, improved our visibility, and helped us get featured in a few online publications to strengthen our credibility.
The customer service was great and the results were even better.
Professional, creative, and easy to work with.
Individual review cases are confidential and are not published. The reviews we take on after the written assessment are removed or refunded in full; the assessment tells you which ones those are before you pay.
Frequently asked questions
Guides and resources
Viral Spike Marketing · Jersey City, New Jersey
Send the link to your Google, Yelp, Facebook, Trustpilot, Glassdoor or Airbnb profile. You will get a review-by-review assessment of what has a basis, what does not, and the guarantee terms for the reviews we take on, before you spend anything.
Confidential. Based in New Jersey, working with clients statewide and nationwide.