Can you recover a permanently disabled Instagram account?
Yes — and like every recovery we take on, it is guaranteed in writing: full recovery or a full refund. “Permanently disabled” often means the automated appeal window was missed or an appeal was mishandled — not that the account is truly gone. We review why the account was disabled, prepare proper documentation, and escalate through the correct Meta review channels. Every case is assessed honestly before we take it on.
How long does social media account recovery take?
Typical cases resolve in a few days to a few weeks depending on the platform, the violation type, and how long the account has been down. Hacked-account cases often move faster than policy-violation cases. You’ll get a realistic timeline during your account review, and updates throughout.
How much does account recovery cost?
Pricing depends on the platform, the account’s situation, and the complexity of the case — a hacked personal account is very different from a disabled Business Manager with multiple ad accounts.
Send your case details through the contact form for a written assessment and a fixed quote before anything begins.
Do you need my password to recover my account?
No. Recovery work is built around appeals, identity verification, and platform escalation — not logging into your account. You stay in control of your credentials at all times, and we’ll never ask you to share verification codes.
Is your recovery service confidential?
Completely. We routinely handle cases for public figures, verified accounts, and brands where discretion is non-negotiable. Your case details are never shared, published, or used in marketing without your explicit permission.
What if my appeal was already rejected?
A rejected appeal is not the end. Most DIY appeals fail because they’re submitted through the wrong channel, missing key documentation, or worded in ways that trigger automated denials. We build a stronger, properly documented case and escalate it beyond the first-line review queue.
Can you recover a hacked Facebook account if the email and phone were changed?
Yes — this is one of the most common cases we handle. Even when a hacker has swapped the email, phone number, and password, ownership can be proven through identity verification and account-history evidence. Acting quickly improves the outcome, so start your case as soon as possible.
Can you recover a banned TikTok account?
We work on TikTok permanent bans, community-guideline strikes, and wrongful automated bans. TikTok’s appeal system is heavily automated, which is exactly why structured escalation matters. Creator accounts with monetization are handled with extra care to restore earnings features too.
What’s the difference between suspended, disabled, restricted, and banned?
Each platform uses its own language: a suspension is usually temporary, a disabled account has been deactivated by the platform, a restriction limits specific features (like ads or messaging), and a ban is typically permanent. The wording in your notification changes which appeal path applies — which is one of the first things we identify in your account review.
Can you recover a disabled Meta Business Manager?
Yes. Business Manager shutdowns are among our most requested services because they take down pages, pixels, catalogs, and ad accounts all at once. We prepare the business-verification documents Meta wants to see and escalate through business-support channels rather than generic appeal forms.
Can you remove advertising restrictions on my Facebook ad account?
Yes — and the work is guaranteed in writing: the restriction is lifted or you receive a full refund. “Advertising access restricted” flags often come from automated systems reacting to payment issues, policy misreads, or unusual activity. We identify the actual trigger, resolve it, and request a proper human review of the restriction.
Can a terminated YouTube channel be reinstated?
Yes — terminated channels can be appealed, and the reinstatements we take on are guaranteed in writing or refunded in full, including copyright misunderstandings and automated flags. We prepare the appeal, gather supporting evidence, and route it through YouTube’s creator support channels.
Do you work with verified accounts and public figures?
Yes — verified accounts, celebrities, artists, and public figures are a core part of our client base as a PR firm. These cases get white-glove handling, including reputation considerations and coordination with your team or management.
What information do you need to start my case?
Usually: the account username or URL, which platform it’s on, what the notification or error says, roughly when it happened, and any appeal steps you’ve already tried. From there we’ll tell you exactly what else your specific case needs.
I lost access to my two-factor authentication. Can you still help?
Yes. Lost 2FA — a dead phone number, a deleted authenticator app, or a hacker swapping 2FA to their device — is a very common lockout cause. Ownership can still be proven through the platforms’ identity-verification processes, which we manage for you.
Can you fix a shadow ban?
We diagnose reach collapses to determine whether it’s a genuine visibility restriction, a content-quality flag, or an engagement issue. If your account is restricted, we address the underlying flag; if it’s strategic, our marketing team can rebuild your reach the right way.
Is recovery guaranteed?
Yes — every case we accept is guaranteed in writing: full recovery or a full refund. Because the guarantee is written before work starts, we assess every case honestly at intake and only take on the cases we will stand behind. That honesty is why clients trust us with their most valuable accounts.
What happens if my account isn’t recovered?
You’ll know where the case stands at every step, and if we do not recover the account you receive a full refund under the written guarantee. As a full-service marketing firm, we can also help you rebuild — new account strategy, audience migration, and protection so the new presence is never this vulnerable.
How do I protect my account after it’s recovered?
Every recovery ends with post-recovery protection: hardened two-factor authentication, removal of suspicious sessions and third-party apps, secured email and phone recovery options, and best practices tailored to how you or your team use the account.
Do you work with agencies managing client accounts?
Yes. We support agencies whose client pages, ad accounts, or Business Managers have gone down — including multi-asset recoveries and ongoing protection retainers so client work is never interrupted again.
Is it safe to use a social media recovery service?
It’s safe when the company is real and the methods are legitimate. Avoid anonymous “unban guys” on Telegram who ask for passwords or promise instant results. Viral Spike Marketing is an established U.S. agency — you can see our
portfolio and
who we are before you ever share a detail.
Why not just keep appealing on my own?
You can — the platforms’ official help centers (like the
Instagram Help Center or
Facebook Help Center) are the right starting point for simple cases. But repeated failed appeals can actually hurt your case. If your first attempts failed, professional case preparation is usually the difference-maker.