Effective date: November 5, 2026
These Terms and Conditions (“Terms”) govern your use of viralspikeusa.com (the “Site”) and the services provided by Viral Spike Marketing (“Viral Spike Marketing,” “we,” “us,” or “our”), a digital PR and marketing agency based in New Jersey, United States, working with clients nationwide. By using the Site or purchasing a service, you agree to these Terms. If you do not agree, do not use the Site or our services.
1. Use of the Site
You must be at least 18 years old to use our services. You agree to use the Site only for lawful purposes and not to interfere with its operation, attempt unauthorized access to any part of it, or copy, scrape, or republish its content without written permission.
2. Services
Viral Spike Marketing provides public relations and guaranteed press placements, brand authority campaigns, reputation management and review removal, mugshot and arrest-record removal, social media account recovery, digital marketing, AI search visibility, and music promotion. Each engagement is defined by a written agreement (the “Agreement”) that names the specific deliverables, outlets or targets, timelines, price, and refund terms. The Agreement controls the scope of work; these Terms apply to everything the Agreement does not address. We may update or discontinue services offered on the Site at any time; this does not affect an Agreement already in place.
3. Written scope before any work or payment
Every engagement begins with a written assessment and a written scope. Nothing is billed until you approve the written scope. For press placements, you also approve the draft before it is submitted to the outlet. Work outside the written scope is assessed and quoted separately in writing before it starts.
4. Our guarantee and refunds
Every deliverable named in your Agreement is guaranteed in writing before work starts: it is delivered as written or refunded in full. Specifically:
- Press placements: each placement publishes in the named outlet, in the agreed format and within the agreed window counted from your approval of the draft, or you receive a full refund for that placement. You are never required to accept a substitute outlet instead of the refund you agreed to.
- Reputation management, review removal, and mugshot or arrest-record removal: each review or URL we take on under the Agreement is removed, or each suppression placement publishes and indexes, as written, or that item is refunded in full.
- Social media account recovery: full recovery of the account named in the Agreement, or a full refund.
- Brand authority, digital marketing, AI visibility, and music promotion: any deliverable named in the Agreement that is not delivered within its written window is refunded in full.
A refund is triggered when a deliverable named in the Agreement is not delivered within its written window. Refunds are issued to the original payment method. Where these Terms and an Agreement differ on refunds, the Agreement controls.
5. What the guarantee covers and does not cover
We guarantee the deliverable named in the Agreement, not a business outcome. Unless your Agreement states otherwise in writing, we do not guarantee sales, leads, revenue, follower counts, stream or view counts, search-ranking positions, virality, editorial playlist placement, or how any third party will respond to coverage. Stream, spin, and view figures stated in a music campaign are expected ranges reported to you, not guaranteed numbers; the campaign deliverable itself is guaranteed or refunded.
Government records, court dockets, booking logs, and legitimate news coverage are not deleted by any firm, and we do not sell them as removals. Where a result cannot be removed, the Agreement names it as a suppression target with its own deliverable and refund condition. Only a licensed attorney can advise whether you qualify for expungement or record sealing; attorney fees are billed separately by your attorney and are not part of our fee.
6. Fees and payment
All fees are quoted and billed in United States dollars as a fixed figure for the written scope, with no retainer and no per-link add-ons unless the Agreement says otherwise. Credit and debit card payments carry a 3% processing fee; all other payment methods carry no fee. Removal and account recovery engagements are paid in full before filing begins; placement and campaign engagements are billed as stated in the Agreement. Where payment is late, we may pause work until payment is received; any deliverable window is extended by the length of the pause.
7. Your responsibilities
You agree to provide accurate and complete information, including the correct URLs, account details, legal names, and case outcomes where relevant; to review and approve drafts and materials within a reasonable time (deliverable windows are counted from your written approval); to hold the rights to any content, images, or claims you ask us to publish; and to comply with applicable laws and the policies of the platforms involved. Delays caused by late approvals or inaccurate information extend the deliverable window by the same period and do not trigger a refund.
8. What we will not do
We never ask for your account passwords or verification codes; account recovery is handled through platform appeal and review channels. We do not write or purchase fake reviews, do not contact reviewers or offer incentives for reviews, do not edit Wikipedia on a client’s behalf, do not sell bot streams or artificial engagement, and never pay a mugshot publisher on your behalf. Requests for any of these are declined.
9. Confidentiality
Everything you share with us about your case, your business, or your accounts is kept confidential and used only to deliver the engagement. We do not name you or your business publicly, or use your engagement as a case study, without your written permission. No phone call is required at any stage; engagements run by email unless you request otherwise.
10. Intellectual property and published content
Once a deliverable is paid for in full, you may use it for your business, including the live links, outlet logos, and approved copy, subject to each outlet’s own usage rules, which we provide with the deliverable. Published articles remain hosted and controlled by the outlet, which retains editorial control over its own pages. The Site, our logo, branding, and content are the property of Viral Spike Marketing and may not be copied or reused without written permission.
11. Third-party platforms
Our work involves publishers, search engines, review platforms, social networks, and streaming services that we do not control. Their decisions, timelines, availability, and policy changes are outside our control. This does not reduce our guarantee: if a deliverable named in your Agreement is not delivered within its written window because of a third party, the refund terms in Section 4 still apply.
12. Limitation of liability
To the fullest extent permitted by law, Viral Spike Marketing is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business, arising from the Site or our services. Our total liability for any claim relating to an engagement is limited to the amount you paid us for the deliverable giving rise to the claim. Nothing in these Terms limits the refund rights set out in Section 4.
13. Termination
You may end an engagement at any time by written notice. Deliverables already completed as written are not refundable; deliverables not yet started are refunded in full; deliverables in progress are handled as stated in the Agreement. We may end an engagement and refund any undelivered deliverable in full if you ask us to do something listed in Section 8, provide false information, or breach these Terms.
14. Governing law and disputes
These Terms and every Agreement are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules. Any dispute that cannot be resolved by good-faith discussion will be brought in the state or federal courts located in New Jersey, and you consent to their jurisdiction.
15. Changes to these Terms
We may update these Terms from time to time. The effective date at the top of this page shows the current version. Changes do not alter an Agreement already in place. Continued use of the Site after a change means you accept the updated Terms.
16. Contact
Questions about these Terms or an Agreement can be sent through the contact form. We reply by email within one business day. Our full written guarantee is published at viralspikeusa.com/guarantee.