Written guarantee

Our Guarantee: Delivered as Written or Fully Refunded

Every service Viral Spike Marketing sells is guaranteed in writing before any work starts. The deliverables, the timeline and the refund terms are named in your agreement; if we do not deliver what the agreement says, you receive a full refund. This page explains what the guarantee covers for each service, how it works from first email to delivery, and the questions clients ask before they sign.

  • Terms in writing before payment
  • Full refund if not delivered
  • 5.0 rated
  • Trusted by over 10,000+ clients

We reply by email within one business day with a written scope, the terms that apply and a fixed quote. Nothing is billed until you approve the written scope.

Service by service

What the guarantee covers

The wording differs by service because the deliverable differs. In every case the deliverable, the timeline and the refund condition are in your agreement before you pay.

Guaranteed PR placements

Deliverable
A full editorial feature in the named outlet and section, written to the outlet’s standards, approved by you before it runs, and indexed on Google.
Timeline
A publication window in days or weeks, counted from your written approval of the draft.
If not delivered
Full refund if the placement does not publish as written. How guaranteed placements work

Reputation management and review removal

Deliverable
A written, item-by-item assessment first; we only take on the reviews and results with a basis under the platform’s policy, and those are named in the agreement.
Timeline
Platform decisions typically take days to a few weeks; appeals and legal requests take longer, and the agreement says which route applies.
If not delivered
The reviews and results we take on are removed or you receive a full refund. Review removal · Reputation management

Social media account recovery

Deliverable
Recovery of the suspended, disabled, hacked or banned account named in the agreement, through the platform’s official channels. No password is ever required.
Timeline
Typical cases resolve in a few days to a few weeks depending on the platform, the violation type and how long the account has been down.
If not delivered
Full recovery or a full refund, in writing. Social media recovery

Brand authority, digital marketing and music promotion

Deliverable
The specific placements, profiles, campaigns and assets listed in the scope: for example named editorial features, playlist pitching, ad campaigns or an AI visibility scan.
Timeline
Each deliverable carries its own window in the agreement.
If not delivered
Any deliverable in the agreement that is not delivered is refunded in full. Brand authority · Digital marketing · Music promotion

Process

How the guarantee works

  1. Send your project details

    Tell us your brand or name, the goal or the specific outlet you want, the problem you are solving and any deadline. We reply by email within one business day.

  2. Written scope and fixed quote

    You receive the deliverables, the timeline, the refund terms and a fixed price in writing. We work with budgets from $250 to $1M+.

  3. You approve, then work starts

    Nothing is billed until you approve the written scope. For placements, you also approve the draft before it is submitted.

  4. Delivered as written, or refunded

    Every deliverable is checked against the agreement. Anything that does not deliver as written is refunded in full.

Plain terms

What the guarantee does not cover

We put limits in writing too, so there are no surprises.

  • Outcomes nobody controls. Sales, followers, rankings, chart positions and how an outlet’s readers react are not guaranteed by anyone honestly. We guarantee the deliverable, not a business result.
  • Editorial pitching. Anything outside a confirmed guaranteed placement is pitched editorial: a journalist decides. Pitched work is labeled as such in the scope and is not sold as guaranteed.
  • Reviews and results without a policy basis. Our written assessment tells you which items are removable, arguable or not removable. We only take on the ones with a basis; the rest are not charged for.
  • Changes outside the agreed scope. If the goal changes after approval, we issue a new written scope rather than stretching the old one.

FAQ

Guarantee questions

Is every Viral Spike Marketing service guaranteed?

Yes. Every service we sell is guaranteed: the deliverables in your agreement are delivered or you receive a full refund, and that is in writing before any work starts.

What exactly is written down before I pay?

The deliverable (for a placement: the outlet, the section and the article format), the delivery conditions, the timeline and the refund terms. For removals and recoveries, the specific items or accounts we are taking on.

When is the refund paid?

When a deliverable in the agreement is not delivered within its written window. The refund condition and timing are stated in the agreement for each deliverable.

Do you guarantee results like sales or followers?

No, and no honest agency can. We guarantee the deliverable named in the agreement. We do measure results and report them, but outcomes that depend on readers, customers or algorithms are not something we or anyone else can promise.

Are guaranteed placements sponsored content?

No. A guaranteed placement is a complete editorial article under the outlet’s own presentation, approved by you before it runs and indexed on Google. It is not labeled as sponsored, partner or advertorial content.

How do I get the written terms?

Send your project details. We reply by email within one business day with a written scope, the terms that apply and a fixed quote. There is no call to book and nothing to pay until you approve the scope.

Written quote

Get your terms in writing

Tell us what you need placed, fixed or recovered. You will have the deliverables, the timeline, the refund terms and a fixed price by email within one business day.

Viral Spike Marketing · Based in New Jersey · Working with clients nationwide · See 53 published case studies