Who it is for
Creators, artists, business owners and agencies whose account, page or ad account was disabled, hacked or restricted.
Account recovery
Get your account, your audience and your income back
Disabled, hacked, banned or restricted, we build the documented case and work it through the official review channels, then lock the account down so it does not happen twice.
What this service is
A case worked properly, not another appeal form
Account recovery is the work of proving to a platform that you are the legitimate owner and that the enforcement against your account was wrong or has been resolved. It is a documentation exercise, not a technical one.
We support Instagram, Facebook, TikTok, YouTube, X and Snapchat, including creator, business and ad accounts, Meta Business Manager assets and pages where admin access was taken.
It matters because for most clients the account is the business. It holds the audience, the customer messages, the ad history and the income, and self service appeal forms are designed for volume rather than for your case.
What we do is legitimate. We prepare identity and ownership evidence, write a clear factual case, and submit and escalate through official channels. We do not bypass platform security, and we do not access accounts that are not yours.
What decides the outcome
The strength of your documentation and the platform’s own policies. Both are addressed before anything is submitted.
Problems we solve
Situations we take on
Every case starts with a discovery step, because the right route depends entirely on how the account was lost.
Account disabled without a clear reason
A vague policy notice, no detail, and an appeal form that returns the same automated answer.
Hacked and taken over
Email, phone or two factor changed by someone else and the recovery path pointed at their details.
Page or business manager hijacked
Admin access removed from a Facebook page, business manager or ad account you built.
Ad account disabled
Spending stopped mid campaign over a policy flag, with no clear route back to serving.
Strikes, bans and suspensions
Copyright or community guideline enforcement on YouTube, TikTok or other platforms, blocking monetization or posting.
Impersonation of your brand
A copy of your profile collecting your audience while your own account gets nowhere with reports.
Service deliverables
What a recovery engagement includes
Scoped after discovery, because a hacked personal account and a disabled ad account are different cases.
Case discovery
How the account was lost, what the platform said, what evidence exists and what the realistic route is. Always the first step.
Documentation package
Identity and ownership evidence assembled in the format the platform’s review teams expect.
Written appeal
A clear, factual case addressing the specific policy cited, rather than a generic request to please restore the account.
Submission and escalation
Filing through the correct official channel and escalating within platform support processes while the case is open.
Case management
Tracking, follow ups and status updates to you, so you are not refreshing a form for weeks wondering what happened.
Security hardening
Once access is restored: two factor setup, admin and role cleanup, recovery contacts and a review of what created the exposure.
Supported platforms: Instagram, Facebook, TikTok, YouTube, X and Snapchat, including business, creator and ad accounts. If your platform is not listed, ask and we will tell you honestly whether we can help.
Benefits
Why clients bring this to a specialist
You can file appeals yourself. What you cannot easily do is build the case the reviewer needs on the first read.
- Your case is presented the way platform review teams expect to receive it
- Documentation gaps are found before submission rather than after a rejection
- Escalation routes are used correctly instead of repeated identical appeals
- Your audience, messages, content history and ad history stay with you
- The security hole that caused the loss gets closed once access is back
- You get status updates instead of silence while the case is under review
Our process
How a recovery case runs
Discovery first, always. We would rather tell you a case is weak than take it and disappoint you.
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Discovery
We ask exactly how the account was lost, what notices you received and what documentation you hold. No case is scoped before this.
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Assessment and scope
An honest view of the route, the likely timeline and the terms, confirmed in writing before you pay anything.
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Evidence preparation
Identity documents, ownership proof, history and any supporting material assembled into a single reviewable package.
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Submission and escalation
The case is filed through the official channel and escalated appropriately while it is open, with updates to you.
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Restoration and hardening
Access verified, then two factor, admin roles, recovery contacts and permissions cleaned up to prevent a repeat.
Results and proof
What we can and cannot show you
Recovery cases involve client identity documents and are confidential, so this section is deliberately conservative.
5.0Average Google rating
29Google reviews
6Platforms supported
10/10 experience, very professional team and highly recommend.
Everyone I interacted with was friendly, helpful, and knowledgeable.
Super legit, highly trusted and you definitely get a valuable return for your purchases.
Platform recovery guides we publish
- Instagram account recovery
- Instagram disabled and hacked accounts
- Facebook hacked and locked accounts
- TikTok banned and suspended accounts
- Social media recovery overview
Case study placeholder: recovery cases contain personal identity documents and are not published. The reviews above are public Google reviews of Viral Spike Marketing and are not specific to recovery cases. Outcomes depend on platform policies and review procedures.
Frequently asked questions
Account recovery questions
Which platforms do you support?
Instagram, Facebook, TikTok, YouTube, X and Snapchat, including creator accounts, business accounts, pages, Meta Business Manager assets and ad accounts. If your platform is not on that list, ask before assuming we cannot help.
Can you guarantee my account comes back?
Scoped recovery engagements are offered on a guaranteed basis: if the account is not restored, the fee is refunded in full. The terms and the conditions are confirmed in writing before payment. What no one can do is force a platform’s decision, so the guarantee covers your money, not the platform’s judgment.
How long does recovery take?
It depends on the platform, the enforcement reason and the queue. Some cases resolve in days, others take several weeks of escalation. We give you a realistic window at scoping and update you while the case is open.
Do you need my password?
No. We work with documentation and official review channels. If a step ever requires an action inside your account, you perform it yourself with our instructions.
Is this legitimate?
Yes. Everything we do runs through the platforms’ own appeal and support processes. We do not bypass security, use exploits, or touch accounts that are not yours.
What if my case cannot be won?
We tell you at discovery. Some enforcement, particularly for clear policy violations or repeat strikes, is final, and we would rather say that up front than take a case we cannot move.
What do you need from me to start?
How the account was lost, any notices or emails the platform sent, the account details and the identity documents that prove ownership. Discovery is the first step of every case.
Viral Spike Marketing · New Jersey
Tell us how the account was lost
Send the platform, the account and what the notice said. You will get an honest assessment of whether the case is worth running before anything is quoted.
Documented appeals through official platform channels. Outcomes depend on platform review.